Mr. Handyman of Huntsville

I hired Mr Handyman to diagnose and fix a leak in my balcony. I paid roughly $1200.00, leak is not fixed and they will not back work guarantee. On Mar 6, 2020, the technician came to my house, diagnosed the problem, and told me what materials I needed to buy and have ready for when he returns (cost: $236). On April 14, 2020, technician returns and makes repairs. Specifically, he ripped out the ceiling under the balcony, caulked around the edges of the balcony, and nailed a few pieces of plywood under the existing plywood (cost: $948.70 + material I purchased: $60). The first rain after the repair, the balcony leaked as bad as it was prior to the repairs. I talked to Mr. Handyman's owner and he agreed to come out with the technician and take a look. He and the technician tested the balcony for leaks again and determined it needed more caulk and advised me I needed flashing to fix it long term, but said this job would work for about six months (no cost for that visit). Next rain still leaking. I called the owner and told him it was still leaking. The owner would not agree to send the technician back free of charge as a guarantee of their work, but that I would have to pay the hourly rate (~$110/hour) for him to return. Not only would he not agree to come and make good on his repairs, he acted as though he did me a favor by coming back after the first failed attempt. From a consumer standpoint, I paid Mr. Handyman to fix a leak in my balcony. I paid them $1,200 to do so and my balcony still leaks. Their DONE RIGHT GUARANTEE states, "At Mr. Handyman, we believe in exceptional service and quality workmanship, which is why we back every job we do with our "Done Right Guarantee." You can relax knowing we guarantee our workmanship and products we purchase. If there is a problem with the workmanship performed by a Mr. Handyman technician or with a product provided by Mr. Handyman, just give us a call and we'll send someone out to make it right." Obviously there was a problem with the diagnosis and the workmanship. If there wasn't, my balcony would not currently be leaking. I literally feel as though I was just robbed of $1200. I think this is sad that this business feels as though they can take advantage of consumers like this.