Rain Mizer

Really hate leaving bad reviews but I feel I must when others could really benefit from my experience. Initially install and communication was great. Easy to get a quote, schedule a time, and get the work completed. Problem is the quality and customer service. I went with Rain Mizer, though not the cheapest because I was wanting to avoid a headache. I was wrong. After a few months after getting my gutters installed, I started having water flow over the gutter. I'm no gutter expert so couldn't figure out why. Originally thought the speed down the slope of the roof was causing it but later found out it was because the gutter was filling up, finding a weak spot or low point and flowing over. Granted it took me a while to figure this out and it is not like it rains hard every day or I have time to check every time it does. Fast forward and a new roof later I figure it out and ask for Rain Mizer to come warranty their work. Theresa comes out, takes some pictures from the ground and sends me an estimate to re-hang all the gutters again. Cost 65% of what it cost to get everything installed in the first place. Now the real horror part of the story. I tried to email or call to figure out why they won't warranty their work or explain to me why they won't. Weeks after several attempts I finally get a reply and Theresa passes me to David (owner). He says he can take a look next week but no shows. Then doesn't answer my calls for weeks attempting a few times a week. Finally Theresa replies to an email and says he is more responsive via text. Partly true but still takes several attempts to get a reply. From start to today, it has been 6 months before I gave up because he says he will not warranty his work and it is too costly for him to even take a look to see if it was something else that caused the issue or if it was the installer. He based it off the pics Theresa took from the ground. While waiting for a response from them, I had 7 different gutter vendors come out to quote the work expecting no help from Rain Mizer. 3 of the 7 actually got on a latter and 2 did measurements and pointed out the issues to me. David claims the roofers messed with the gutter when they put on the new roof. I asked the different vendors and said that it was not probable since Rain Mizer screwed into the drip edge to hang the gutter and there is no evidence such as additional holes or tearing of the screw holes, suggesting they had been unscrewed. The roofer put a new drip edge over the previous one. All vendors stated it was never pitched right. A few vendors said there aren't enough down spouts because there are only 2 covering 70 feet. All this and David refuses to come out to explain to me why his install was always right or how the roofer clearly changed the alignment of the gutters. Lastly, I tried to offer to split cost with him since so much time had passed. Again, refused and told me I don't know anything about gutters and down right insulted me. Ended by saying via text if I didn't like his answers via phone or text then I really wouldn't like it in person for sure. Not sure if you want to be threatened but I sure don't, so that was the final straw to push me to write a negative review so others don't have to deal with him. Many other companies much better and professional but have a minimum to meet to do the work. Unfortunately I will have to pay to meet that minimum to correct this issue Rain Mizer has left me. Hope this helps you make a decision.