EZ Roof Restoration

I hired this company because I was cheap, naive, and had just bought my first house. Biggest mistake of my life! Short version: they lied about what I would get, charged me 25% more than quoted, tried to not finish the job until I threatened to sue (first time I have ever threatened to sue someone), didn’t clean up, and were completely unprofessional. Long version: the process starts off well when a rep comes, looks at the roof, and I get a quote within a day or two. The rep was on top of it, calling every couple of days to check in. I had specific details that I wanted to be done. I was told that my roof would only take a day to finished, I would have a couple weeks to pay my final bill, and the only reason why my final bill would be higher than the quote was if I needed more than three sheets of sheathing; three were included in the quote. I got multiple quotes and these guys were the fastest and cheapest by a couple hundred dollars. I choose them and the rep comes out to ask which color shingles I want. However, the shingles on the bill were base level when my quote had a higher quality. I got it fixed and paid half upfront. I did not notice a few word changes between the bill and quote. Then, nothing. I call the rep multiple times and finally get a date. I stay home on said date and no one shows up. I call and the rep says he will check into it. Then one day, I come home to find everything set up to work on my roof without notification. A single person works on my roof for the next 3 days. After the second day, I get emailed the bill and the rep calls telling me that they are done and I need to pay immediately. I tell the rep that the guy is literally still on my roof and the bill is almost a thousand dollars more than my quote. They say that there was a second layer of shingles that needed to be removed, I needed four sheathing sheets replaced, and I was being charged for the extra details that were listed in the quote. I needed 4 sheets of sheathing (three supposedly in the quote), so I could understand an extra $100. Unfortunately, the 3 sheets of sheathing were not listed in the bill I signed and I thought it was standard so did not think to ask when I saw the bill (that was on me). However, for the shingles, they should have done a better job inspecting the roof to see if there was an extra layer of shingles (one of the other companies noted it in their quote) and once again, this being my first home, I did not know that every single little detail needed to be explicitly stated. Then, trying to double charge me for the details! Really? So, I got $200 taken off for the double charge, but they would not take anything else off. Then after the third day of roofing, they stopped, said they were done, and demanded payment immediately multiple times. I kept telling them they were not done and I would not pay until they were. After multiple calls and emails threatening to have someone else finish the job and sue them to pay for it, rain came into the forecast. I emailed the boss and told him that if the roof was not finished the day before rain was scheduled, I would have the roof fixed by someone else and sue to have EZ Roofing pay the bill. I also mentioned that I had the evidence needed to win the case. The roof was quickly finished and everyone involved called me to blame the issues on one of the other people involved. And they did a poor job cleaning up with shingles in my neighbors and my back yards. When the rain came, my roof leaked where two of the three vent pipes were sticking out of the roof. I emailed them with video and got it fixed. Now, half a year later, my roof is leaking again in all three venting exits! This has been hands down the worst experience of my life. The companies I hired to do windows and mold removal at the same time gave me quotes that did not change and finished the jobs without any issues. They got raving reviews.

They were courteous, punctual, affordable and completely honest about what I needed to have done. I will definitely call them again.