Grace Air & Heat

A terrible individual and his terrible wife run this company. Tech came out to my house while only my wife was home and convinced her that he cleared an A/C drain clog in an otherwise working system. She paid him $150 and discovered after he left that our A/C mysteriously wasn't working anymore. After several phone calls (most unanswered) we were told that he would come back out and have a look. Never heard from him again. When I arrived home I noticed he installed a clear piece of hose in the primary drain line which was still completely clogged, and that he had cut my secondary drain line and just left it dripping there. I'm not certain it was his fault but the Capacitor on my outdoor unit was also suddenly bad. During a previous phone conversation he told me he never touched the outdoor unit despite my wife confirming that he had. When I asked the lady on the phone how much their going rate for running a 2in piece of hose on a clogged drain line costs she insisted that "home warrant sets the prices. I have no idea" even though we didn't go through home warranty. This lie was later confirmed during our BBB.org dispute when they clearly stated in a response that, basically, "we can charge whatever we want". 100% certain that this "company" stays in business strictly through home warranty referrals during busy months where they can play fast and loose with their victims.