Specialty Construction & Design

I got this screen enclosure done less than 6 months ago. After everything was installed I had a few things that needed fixing not a big deal I figured I'd give them a call and they'll get right on it. Well I did have to call several times and did have to wait an extremely long time but finally they did fix some of my issues. One in particular at the time was my screen doggie door. The repair man told me after witnessing my dog go through the doggie door and how low it was that I could have raised it. I asked him then if he could raise it and he said I needed to set up another appointment but it would take a long time. I explained to him I was never made aware that I had the option to raise it when I first got it installed or else I would have. I recall asking the owner Dennis for his advice if I should get a bigger doggie door and he stated the large should work based on his size but never mentioned raising it. So clearly I was asking questions about this door and was looking to make it perfect for my dog. Finally months later I had my roof done and they made two tears on my screen. I called the screen company again and after several weeks (you know they aren't easy to get a hold off) I finally was able to set up an appointment for the things I very clearly stated to the receptionist in several different phone calls. My appointment was set for 5/9/18 at 9am which I set up through a text from someone from the company. The day comes and it is 9:09am I figured they could be running late but incase they just aren't showing up let me get a head start and proceed to calling them multiple times to hopefully get someone on the phone. The receptionist comes on and wasn't quite sure about my appointment but she was going to call someone that would know. I receive a call back at around 9:28am from the Boss Dennis himself. Dennis gets on the phone and very quickly explains to me before saying anything that the doggie door will not be free and that I have to pay. I tell him I was never told that was an option about moving the door up or down and he cuts me off and tells me that I knew basically insinuating I was lying. I explain to Dennis that is it possible that maybe I wasn't told because I was looking at all the options when it came to the doggie door and he very firmly said no and proceeded to say that if I'm going to get nasty that he just won't fix my screen tears. At this point I wasn't entirely following because he had made it seem I wasn't going to pay for the screen tear so I told him... but I'm going to pay for the screen tears I just need the doggie door done and he said yes that he won't fix them if I get nasty. Finally I got it this guy is giving me a hard time so I told him ok what about the water collecting on my screen pad that they installed and just moved passed the doggie door issue for now. He then makes an excuse about that by saying that after time the concrete pad wears down and that an option I have is to put something under the metal of the screen to let it drain but that a lot of people don't like that because it allows bugs. (How is that even an option for a screen company is beyond me the whole point of the screen is to stop bugs) I obviously didn't like that option but I figured I'll just talk to him in person and asked him what time they were going to show up. He tells me I have to set an appointment. I couldn't believe it. I told him I had an appointment already and it was for an hour ago and he said that they shouldn't of set that up that he already spoke to his employees. Then I told him you know what I'm just going to write this up on BBB because this is just ridiculous hoping that maybe he will settle down and just stay true to his warranty and the fact that I took off of work to be here to have them fix these things but instead he said well you're getting nasty and hangs up. So here I am I took off of work for an appointment I had set up and they didn't show up. The owner will not stay true to his warranty and what he does is give you extremely terrible customer service and options that nobody will want to do so he doesn't have to incur any costs. Terrible way of doing business. If you have the opportunity I would suggest going with any other company like I mentioned they do average work but if anything was done incorrectly good luck because the owner will fight tooth and nail to not have to lift a finger to stay true to his own warranty.