Bilt-Rite

I contracted with Built-rite Buffalo / Mike Farraraccio in June of 2020 to replace a pool house/shed in my back yard. Mike promised the project would be complete by August 2020 and would take about 3 to 5 days to complete. I contacted Mike at the end of August, Mike stated he was waiting for the town to issue a permit. After another month passed, I called the town to find out what was going on. Turns out, Mike didn't submit the application in a timely manner and when he did it was not properly submitted. Mike blamed this delay on the town. This would be the first of many, many excuses and lies. Mike's two-man crew tore down the existing structure and then the wait began for the concrete sub followed by an extended wait for the builder and then the electrician. All subs did good work once they got on site. One of Mike's common statements would be "we will be out next week", next week would come and go without as much as a call. After several messages, I would get another similar promise, this went on and on. Finally in January of 2021, after much back and forth about minor items that were originally promised but long since forgotten by Mike the job was complete or at least I thought it was until I opened my pool in May of 2021 and discovered that the filter line to my pool had been accidentally cut right at the framing area for the concrete pad. I contacted Mike, and requested he cut the concrete so I could attempt a repair. Mike stated, " I'll be out next week", no show, no call. Repeated attempts to get Mike to stand behind his work went unanswered. I eventually had the new concrete cut and removed, skimmer line replaced where it had been cut. I let Mike know the cost of the repair (600.00), sent pictures, an explanation of the work done and the contact for the individual that fixed it. Mikes response, "why so much" without further comment. Built-rite got a 1.5 because despite the frustration from delays, lies and not standing behind his work, it got done.