House Doctors Handyman of Lake Norman

At House Doctors of Lake Norman our goal is to raise the bar on professionalism and customer service in the handyman industry. When you phone our office or submit a lead, you will speak to our customer service representative - a "live" person. Our technicians have a minimum of 10 years of experience and are skilled craftsmen who are trained in customer service. Knowing that safety and security are shared concerns; the House Doctor staff members are insured, bonded and they will arrive at your home in a well-marked van, in uniform with a identification badge. As owner of the House Doctors franchise based in Cornelius, N.C., it is my philosophy to be transparent with our customers regarding our rate structure. When you inquire about your project, our service representative will send you an introductory email which includes a disclosure regarding our rates. We quote each job in one easy inclusive rate which is a combination of labor, materials and applicable state/county tax. We will also communicate the breakdown of labor and materials. We have found that about 50% of the time we will request to come to your home to inspect the project (On-site estimate) versus quoting on the phone. Whether our House Doctors team is scheduled for an on-site estimate or to complete your project, we will arrive on time and ready to work. At peak times our customer service representative will provide a window of time in which the work will be performed or confirm the exact time. Our customers will receive a phone call from our service representative when the technician is 30-minutes out from arrival. At House Doctors we are respectful when we enter your home. The technician will provide an overview of the job and discuss any concerns with dust or noise involved in the repair project and seek your advice from the homeowner on how to best deal with any disruptions or temporary inconveniences to the household members. At House Doctors, we realize the importance of re-investing into one of your most important assets; your home. Our work experience encompasses a wide range of projects such as high-end installation and modifications to repairing a gate hinge. Regardless of if your project is large or small, we will bring an equal level of enthusiasm and quality workmanship. We feel that integrity is everything and that is why you can depend upon us to do what we say we will do. Our goal is quality workmanship 100% of the time. That is why House Doctor's work comes with a one-year satisfaction guarantee. A few customer comments that we hear time and again are: " you handled the logistics from start to finish and were able to book the project within a time frame that I needed", "it was great to speak with Gwenna, she was both knowledgeable and friendly", "Carl, your technician did a fantastic job for us, he delivered exactly what you promised".