Tabor's Complete Comfort Mechanical Inc

Brief summary if you do not want to read my rant… DO NOT GO WITH THESE PEOPLE… They will waste your time and they can’t diagnose anything. They have no idea what they are doing and the owner is a piece of work. He is way over his head. He texted me that I owned them $510 even though my A/C still wasn’t working… In what world does that make any sense? Let me just start by saying the company owner and his employees are the most unprofessional people I have ever worked with. Not only do they not come on time, they rarely show up and never tell you if they will show up until they are there. They also lie and not anything small either. In my example, they were hired through HWA which is a warranty I pay monthly for. They came out and diagnosed the issue. I had a previous tech come out and they said it had a leak. It needed to be rebraided and recharged. Easy enough, I told Jackson my technician at the time that came from Tabor’s about the previous findings. He said there is no leak and that I will charge the system. He told my HWA that it my HVAC system was improperly installed because it did not have an air dryer cartridge. Due to what he said my warranty would only cover $750 and the rest would come out of my pocket. I agreed not know if he was right or wrong, I mean he is the professional after all. I was dead wrong. Once they got cleared to perform the work, Jackson added a new air dryer cartridge and from what he said he added sealant and recharged. I got an invoice for $510 but my HVAC would not go below 74 degrees and it would take forever to get there. It was working way harder than before. I told the technician that and he said it was fine and closed the claim. My A/C went out 4 hours later. I called him again saying it went out. He seemed upset and said he would come out the following day. He never showed and kept me waiting. I called and texted but nothing. When he did pick up at 8:30pm, he said he was too tired and would come out the following day. The following day came and same thing. This time he said he’s engine was sputtering due to him being low of gas and will not be able to make it. Yet he calls me 15mins later explaining how he is going to hook me up. When I asked if he made it back to the shop ok, he said he was home. Doesn’t make sense if you’re running out of gas. Anyways he comes back a few days later and re-diagnoses the problem. This time he says there is a leak but he can’t fix it because it is a manufactured braise. I’ve never heard of the in my life and I have done HVAC before. He called his boss and he tell him not to do it but to do “whatever it takes” which to me sounds like make it work for 30 days so it’s out of our hands. He processes to add an ungodly amount of Freon without using a scale mind you. My A/C starts working again but same situation, only cools up to about 74 degrees, so I bring my concern up to HWA, they say they can’t do anything because the claim is closed and I would have to take it up with them. So I call the owner and explained what happened, he did not sound like he wanted to help and he even texted me saying I owe them the $510. So I hired 4 seasons to actually diagnose it. They said that the schradar valve was left loose and caused the leak but there might be other leaks. Also that the unit I currently have has a built in air dryer cartridge and that Tabor did not have to add one. Meaning that they completely messed up the claim and everything could have been covered. I brought it back up to the HWA and they said they still couldn’t do anything. I called the owner of Tabor back and told him the situation. He said he would send Jackson back, which I did not want because he can’t even fix a ham sandwich. So the owner said he would come out. He missed the two appointments and finally came the 3rd time. I would assume that he would be somewhat apologetic, but no he was super rude and walked around like he didn’t have a care in the world. When he checked out the unit, he tried to tell me it is because the unit is old. I live in a condo. Everyone’s A/C is the same age and I’ve never had a problem until now. Then he says I will put sealant in it and refill. I told him that Jackson already did that. He called him and Jackson says he never did that….. SO WHAT DID YOU DO THEN. So the owner said he would come back the follow day which was yesterday. By 4pm. I call him at 4:30pm and he tells me he’s busy with someone else and he will be there at 6:30pm. I call him back at 7:48pm and he said that is with another client because they installed a brand new unit 2 weeks ago and it went out. I LOST IT….. I have been without A/C for over 2 months…. And also how bad does it look that you guys can’t even install a new system. My A/C doesn’t work at all still… Overall the worse company I have ever dealt with. I would never want anyone to go through this.