Sloan Appliance Service

Refrigerator went out on Dec 27th, and called LG's outsourced customer service department to get them to fill the warranty on the 2.5 yr old refrigerator. They made a ticket and assigned me to Sloan in Columbia, although I live south of Charleston. They informed me that they would not be able to repair the refrigerator until Jan 4th. I informed them that I could not wait that long due to the fact that my Daughter's have a life threatening health condition and need their medication refrigerated. Dominique was incredibly apathetic and Sloan made no attempt whatsoever to even attempt to see if there was anything that could be done faster. I'm not going to let my children do without, so I was forced to buy another refrigerator negating the point of having a warranty in the first place, but bought it cheap on the market place. I called a couple more times and spoke with different people at Sloan (Jessie was by far the kindest, albeit equally unhelpful) to see if anything had changed on their end. Jan 3 arrived and they called to inform me they would not make it Jan 4th, because the parts had yet to even ship. I asked them for a date that they could guarantee that they would be able to do their job and got the standard: "we don't know. We have to get the parts from the supplier, and they don't have any in stock and so on." I know enough at this point to gather any and all information needed in case you have to take action on a matter so I asked for copies of the phone calls between myself and Sloan (everyone likes to tell you how they're recorded these days) and a copy of the agreement between them and LG forcing them to get the parts only from LG as one of the ladies in the office claimed. She stated management would have to approve that, and offered to have him give me a call. When he did he stated that he could not give me the call recordings or copy of the agreement because it is "proprietary information" a term I doubt very seriously he can spell, much less define. "Proprietary" simply speaks to the ownership of something; it does not restrict you from giving a copy to anyone else, for your edification, my man. He also let me know that before even speaking to me, he had cancelled my service request due to the fact that the girls in the office claimed I was "rude and threatening". To their knowledge, I was still dependent on them for my Daughters' meds. In a pathetic show of cowardice, he decided I would not get service on my fridge before getting my side of the events? How manly. I asked exactly what he could do since he can't get parts, can't perform a service, can't give me a copy of his "proprietary information", and can't give me a time when he could make the repair either and it seemed to me they were mere impotent middle men that slowed down customer service. At that point the manager (was his name Chris? Can't quite remember, so don't quote me on it.) stated "I will not sit here and have you talk to me that way!!!" although I would bet my bottom dollar he was in fact sitting in a chair with the phone to his ear therefore listening to me speak to him that way. I called LG to let them know, and they had no record of a cancelled appointment (guess he either lied, or was incompetent to do that either. Probably still in the corner recovering from his hurt feelings), so I cancelled it on his behalf. Anyone willing to cancel such a simple task with complete apathy knowing innocent people's well-being were in jeopardy is far too cowardly to be allowed in my home. Additionally, if their logistical and customer service skills are any indicator of their technical expertise, I doubt that could fix a sandwich, let alone a refrigerator. So how did all this end? After their pitiful display of childishness, I called a local repair man who stated Sloan simply found a convenient reason to not come to Charleston because they lose money since they have plenty of business in Columbia and that I should go by Best Buy where I bought the appliance and speak to the manager. I did, and after we had a good laugh over how much of a joke Sloan was, he sold me a brand new, even bigger and fancier fridge for $30. Yes. $30. Not a typo. Also, did you know Best Buy sells a membership to you for their appliances which covers service, replacement, free delivery and haul away of the old appliance? Have an issue, simply go by your local Best Buy and speak to an American that actually wants to help and has the resources to do so! Imagine that. I'll be a loyal customer of Best Buy for life simply due to that, and I ended up not needing Sloan then and will never need them in the future! Win-win.