Signature Heating, Cooling & Plumbing

Having to Sue This Company to Get Them to Do What Is Right Signature came out and re-wired a thermostat. The same day, I started getting an over current error on the smart thermostat in my living room (we have radiant heating and the kitchen and living thermostats are wired to the same manifold). Signature came out and checked their wiring, said all looked good, and blamed my thermostat, told me to try an old fashioned one. I did, and then all of my thermostats stopped working. My transformer had blown (though I didn't know this at the time). The wiring had been done such that too much current was coming from the living room thermostat to the furnace. Signature failed to come out during their after hours and on a weekend, even though their answering service promised someone should be available, which made it so that I had to deal with other companies to try to get heat back (no transformer=no heat) - it was dipping into the low teens every night and causing us great stress and discomfort. Albuquerque Plumbing got us back to the point where we had heat and working thermostats in all rooms but the living room, so we decided to try again to have Signature come and fix their work. Thankfully they did, but when it came to reimbursing us for the $1400 in charges for the emergency calls to other companies and transformers, they used the excuse of a new transformer being wired as reason that they weren't liable. THE ONLY REASON A NEW TRANSFORMER WAS PUT IN WAS BECAUSE IT BLEW DUE TO THEIR BAD WIRING. Unbelievable. Eager to have my day in court with these lowlifes. The technician from Albuquerque Plumbing has agreed to act as a witness, so, so grateful to them.

Signature Heating and Cooling is a first rate company. They installed two heating and air conditioning systems in my house and I was very impressed with the quality of work.

On time. Friendly and helpful. Very satisfied with the service.

They were on time for the work. Did a good job. It was a little odd how often they had to keep coming and going to get parts. Also, still waiting on an invoice from them to claim my $25 credit with the water company for putting in a theromstat.