Last Updated: August 4, 2022
By "personal information," we mean information that uniquely identifies an individual, such as your name, email address, or government-issued identification number (such as your driver’s license number or social security number); your unique financial information, such as your credit card number; and information that we link to your unique identifier(s) or unique financial information. If information is de-linked or de-identified, we do not consider it to be personal information. For example, your postal address would not be personal information if it were included in a list of addresses without names or other unique identifiers. Business information (such as the name of a business or the business address or phone number) is not personal information.
We collect information you provide directly to us. For example, we collect your name, email address and other information when you register for an account; make a service request (or, if you are a Professional, when you respond to a service request); make a purchase; request customer support; leave a review or about your experiences with Porch, Professionals or users; otherwise upload, link or provide content that includes personal information (such as an inspection report); or subscribe to our promotional marketing programs. If you are a Professional, we collect government identification and other personal information necessary for background, reference or license checks and we collect information about your customers in connection with the services you provide to them through our platform.
Automatically collected information includes:
When you call us, when we call you, or when we connect calls between users and Professionals, we may monitor and/or record those calls for quality assurance and customer satisfaction purposes. In those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls. We treat the records of these calls, when linked to your unique identifier(s), as personal information.
The Porch Family Companies provide Porch with information they collect from their customers and business partners. For example, if you purchase moving services from the moving companies in the Porch Family Companies, that company may provide your information to Porch to allow us to offer other home services to you.
We may also obtain information from other sources such as companies who partner with us to offer discounts, promotions or Porch services (such as the Porch Home Assistant) to their customers or users. If you order a service, we collect information about you from the Professional who fulfills the service request. Professionals collect and provide to us personal information relating to you and your home in connection with the home services they provide and may include it in a project posting or other user submission on the Properties.
Porch also obtains personal information from third party data providers and public sources. Porch may match the personal information you provide directly to us (for example, your email address) with information obtained from other sources (such as your name, telephone number, and mailing address).
When you interact or engage with us on social media sites such as Facebook through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, or better understand user reactions and issues. Once collected, this information may remain with us even if you delete it from the social media site(s).
In the last 12 months, Porch has collected the following categories of personal information from the categories of sources described above. We consider this information to be personal information to the extent that it is information that uniquely identifies you, is unique financial information, or is linked to your unique identifier(s), or if it is defined as personal information by applicable state law.
|Identifiers||Real name, postal address, unique personal identifier, Internet Protocol address, email address, phone number, date of birth, driver's license number, or other similar identifiers.|
|Personal information categories listed in the California customer records statute (Cal. Civ. Code § 1798.80(e))||Name, telephone number, driver's license or state identification card number, insurance policy number, education, employment, employment history, credit card number, debit card number, or any other financial information. |
Address (in states that designate a postal address as personal information, such as California).
Some personal information included in this category may overlap with other categories.
|Protected classification characteristics under California or federal law||Age (40 years or older), marital status, sex (including gender, gender identity, gender expression), or veteran or military status.|
|Commercial information||Records of personal and real property, products or services purchased, rented obtained, or considered, or other purchasing or consuming histories or tendencies.|
|Internet or other similar network activity||Search history, information on a consumer's interaction with a website, application, or advertisement while using or interacting with Porch’s websites and applications.|
|Geolocation data||Physical location or movements.|
|Professional or employment-related information||Current or past job history or performance ratings.|
|Inferences drawn from other personal information.||Profile reflecting a person's preferences, characteristics, predispositions, and behavior.|
|Audio, electronic, visual, thermal, olfactory, or similar information||Call recordings of customer service calls|
In general, we use the information we collect to operate our business, including:
Porch will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.
We share information with third-party vendors, consultants, and other service providers that are providing business services to Porch. For instance, we may share information about you with a third-party service provider that hosts the Properties, provides call center or other customer service, creates reports or other products ordered by users, sends out emails, serves ads to you on the Properties or on a third-party platform, or monitors or analyzes Services data. Such companies will have access to personal information only as necessary to carry out their work and are prohibited from using it for any other purpose.
We share your personal information when you direct us to do something that requires its disclosure or when you otherwise provide your consent. For example, if you seek a Professional through the Services, we may provide your personal information to the Professional and the Professional’s information to you.
We share your personal information in connection with Services offered to you in conjunction with our partners or in connection with partner programs or promotions. If you request, access or use our Services through our partners (which could be a Porch Family Company or a third party) or if you request, access or use their services through our Properties, both Porch and the partner may receive your personal information. For example, if you sign up with Porch, request services from Porch or consent to receive communications from Porch through a partner-promoted or co-branded website or within a partner’s store, Porch and that partner may share your personal information with each other. We may also disclose your personal information to partners if you participate in their promotion offered through us or you purchase or request information about a partner’s products or services from us. For example, if we offer a discount on a partner product or service through a marketing email or a website link, we may disclose to the partner personal information about our users who contact us or visit the partner’s website or their users who visit our website.
When you sign up for and participate in a contest or sweepstakes, we may publicly disclose the name, city and state of winners.
We may disclose your personal information if we believe disclosure is necessary to comply with any applicable law, regulation, or legal process, to cooperate with government or law enforcement, or to avoid legal liability; to resolve complaints or disputes; to investigate and resolve technical issues, security incidents, fraud, abuse, and illegal activities; if we believe your actions are inconsistent with the spirit or language of our user agreements or policies; or to protect the rights, reputation, safety and property of Porch or others.
We may disclose personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business or in a bankruptcy, liquidation, dissolution or similar transaction. In the event that we or all of our assets are acquired in such a transaction, our collected information would be one of the transferred assets.
We do not consider the business information of Professionals to be personal information. Accordingly, we may share Professionals’ business names, owner/proprietor names, business contact information and other information with third parties for any purpose.
In the last 12 months, Porch has disclosed the following categories of personal information for a business purpose to the following categories of third parties:
|Category of Information||Category of Third Parties|
|Personal information categories listed in the California customer records statute (Cal. Civ. Code § 1798.80(e))|
|Protected classification characteristics under California or federal law|
|Internet or other similar network activity|
|Professional or employment-related information|
|Inferences drawn from other personal information.|
|Audio, electronic, visual, thermal, olfactory, or similar information|
We take reasonable measures, including administrative, technical, and physical safeguards, to restrict access to your personal information and help protect it from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, when you enter a credit card number on the Properties, we encrypt that information in transit over the Internet and when stored. However, no such measure is 100% secure.
The Porch website may contain links to other third-party websites and services, either directly or through advertisements on Porch’s website. Porch is not responsible for the content or privacy practices of websites operated by third parties, including our advertising partners and networks. We encourage you to review the privacy policies of third-party websites and services before providing any information to them.
You may access, update and correct your online account information at any time by logging into your online account and updating your preferences. If you wish to delete your online account, please email us at firstname.lastname@example.org. Please note that, even if your account is deleted, information that you chose to provide in a public area of the Services (such as reviews and projects) will remain visible to the public and may remain in the accounts of or be otherwise retained by users, Professionals and other third parties with whom such information has been shared, and we may retain your information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information.
You may also request to access information or to update or correct inaccurate information by emailing us at email@example.com or writing us at 2200 1st Avenue South, Seattle, WA 98134.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services.
To opt out of being tracked by Google Analytics when using our web-based services, visit https://tools.google.com/dlpage/gaoptout.
Receiving promotional calls, text (SMS) messages, emails and direct mail from Porch is completely voluntary, and you may opt out at any time. If you are experiencing issues with the messaging program or to opt out of promotional communications from Porch, you can contact Porch customer service at (855) 494-5972 or email firstname.lastname@example.org. You can also opt out of receiving promotional emails by clicking the unsubscribe link in the email, and you can opt out of promotional text (SMS) messages by texting STOP. You may receive a final email or text message confirming your opt-out. For assistance, text HELP. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Message frequency varies. Please allow up to 10 business days to process any opt-out request.
Please note that even if you opt out, we may still send you non-promotional communications, such as emails about site outages, your online account or service requests that you have submitted.
To opt out from receiving promotional communications from a Porch Family Company or other third party, or to make requests regarding your personal information or other information held by them, you should contact them directly.
Our Services are not directed to children, and you may not use our Services if you are under the age of 16. If we learn that we have collected personal information of a child under 16, we will make commercially reasonable efforts to delete such information from our files.
Under the California Consumer Privacy Act or CCPA, California residents have certain rights regarding their personal information, including:
For purposes of these rights, “sold” and “business purpose” have the meanings given in the CCPA. For example, if you submit an opt-out request, you will not be opted out from transactions that the CCPA does not deem to be sales. In addition, please note that the CCPA does not require us to delete personal information that we need to maintain for certain purposes.
To exercise the access and deletion rights described above, you may submit a verifiable consumer request to us by either:
To opt out of the sale of your personal information, click the following link: Do Not Sell My Personal Information.
Only you, or someone that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. We will work to respond to your request within 15 business days (for opt-out requests) or 45 calendar days (for deletion and access requests) of receipt. We will not charge you a fee for making a request unless your request is excessive, repetitive, or manifestly unfounded. If we determine that your request warrants a fee, we will notify you and explain our decision before completing your request.
If you are a resident of Nevada, you have the right to opt out of the sale of certain kinds of personal information (such as name, physical address, email address, telephone number and other personal information collected through a website) to purchasers that will then license or sell the covered information to additional persons. You can exercise this right by emailing us at email@example.com with the subject line “Nevada Do Not Sell Request.” Nevada law specifies various transactions that are excluded from the definition of “sale”; if you exercise this opt-out right, you will not be opted out from transactions that the law does not deem to be sales.
Porch retains personal information as long as it is needed for business or legal purposes.