Homepro Services

Mrs. Herman hired our company to provide labor only services for materials she provided at an hourly rate. Because we have a 2 hour minimum she had determined in her head her labor cost would only be 2 hours period. It turned out due to the materials she provided it took three hours under her 100% overseeing of the project. Our tech was very careful and followed every demand she made and every decision she had been asking for every step of the project. At the end of that three hours she was 100% satisfied and paid our tech. Additionally I called afterwards and she also said she was satisfied thereafter. Bottom line is she provided the materials that caused the decisions latter on that she is complaining over. In addition she made every decision that directed the tech to do as she demanded and paid the man. Then latter she changed her mind plain and simple and that's okay, although the time clock continues if she wants to have further services. The clock would have continued during her 1st service if she wants additional work or additional changes at the time, that's the way a time and materials project is structured. We are 100% ready willing and able to continue with any new services she would like to continue or anything she prefers to change that she has changed her mind with. But it comes at an additional hourly fee based on the original price structure. Mrs Herman provided a 36" door for a 36" opening for a sliding barn door conversion. The door width should have a 4" overlap on each side and 2" higher to the length to overlap an existing opening to prevent any discretionary gappage and that's one of her complaints. Additionally the track kit she provided was a economy or a cheap low end kit, not allowing for adjustment off the wall or adjustment up or down her other complaint. Her directions point is not valid because as it states in the directions "the directions are generalized" and field adjustment are likely necessary dependent on variations from project to project. The directions are NOT one size fits all as she is under the impression of. Besides Mrs Herman again directed our tech every step of the way. At $75 an hour rate an onsite supervisor is not included and yes she is responsible to oversee, specify and discuss her preferences with her tech to achieve her full satisfaction as she did, but now is complaining about something she directed and paid in full at the end of her service. A onsite supervisor or second man is an option at an increased rate on an hourly structure, but not included. Again we care 100% about resolving every REASONABLE issue and our "A" rating with the BBB and over 30yrs in business tells everyone we will take care of our consumers that have a reasonable issue. Additionally her complaint with the BBB was decided in our favor. With small projects like this that are typically arranged at an hourly fee because it is impossible to know in advance what the complications are likely to be such as her incorrect materials choice and the hardware not allowing any field adjustments, many unforeseen issues can and did arise due to her own accord. Thats why we charge by the hour in cases such as this. Otherwise more cost more and less cost less when it comes to the time it takes to reach your full satisfaction on reasonably minded clients. Anyone that cares to learn more about this or any other contracting matter please call HomePro anytime @ 214-886-3326