Frances Herrera Interior Design

To us the most disappointing experience is when someone does a great job once.. and then seems to lose their energy and care once they have you as a repeat client. This happened to us. After killing it with an earlier project, we hired Francis again. We love the "Dayzine" make-over concept which is efficient, creative, and offers good value. NOT this time! The project dragged on.. having to chase her. The budget kept creeping up and up (Hint: make sure you lay out in writing what YOU have to pay for her quotes are NOT "turn-key"). AND ultimately she was really not present in the design and execution phases. Worst of all.. when the project was still not done... we just had to cut our losses and ask for refund for the unfinished work. This was just a kid's bedroom... not a major design overhall and we were underwhelmed throughout the process. Giving her the benefit of a doubt we did bring our concerns to her attention and offer her a chance to win back a regular client. Her answer.. was dismissive and unsympathetic: She texted us: "The room does look great and I think I achieved your goals on budget. .. I appreciate your candidness.. " Sounds to us like she doesn't need or care about repeat business .. which is good because we can no longer recommend her. Very disappointing.